FAQ

Below are some frequently asked questions about Drooms, from registration to using the software

General

Who is Drooms?

Drooms is Europe’s leading provider of software solutions and services for the exchange of sensitive corporate data. With our purpose-built virtual data room, we enable our customers to control both internal and external access to sensitive, high-value, asset-related information.

What is Drooms?

Drooms is a digital communications platform that provides users with fast and secure access to large numbers of sensitive documents. Internal and/or external parties can view sensitive corporate information, depending on their permissions settings.

How do I use Drooms?

In the first-time invitation email to a Drooms virtual data room, you will receive a link to the user registration page. Please choose a password, review your personal information, and accept the terms and conditions before you download Drooms to your computer. Once the download is completed, start Drooms, select your preferred application language, and log in with your email address and your personal password. In order to benefit from all of the features in Drooms, we recommend that you thoroughly read the user manual "Drooms Data Room".

Why did I receive this invitation?

We are not allowed to share any information regarding our customers. The reason will likely become clear to you once you enter and review the documents contained in the data.

Registration

How can I register with Drooms?

Once you have received an invitation to a data room, you can start the registration process by clicking on the link “registering” contained within the email. Set your password, fill out your user data, and then download Drooms on your computer.

I have forgotten my password.

Please visit our log-in page to set a new password: https://drooms.drooms.com

I did not receive an invitation to Drooms.

If you do not receive an invitation email within 24 hours, please check your spam folder first (or other folders where unwanted emails are forwarded to). If you use anti-spam software, the domain drooms.com should be added to your list of trusted senders. By doing so, you also ensure that you will receive important information regarding Drooms in the future. We can also resend your invitation. Please contact us at +49 (0)69 478 640 299 or via email at support@drooms.com.

Why is the system not accepting my password?

Your password must fulfil the following requirements:

  • 8-20 characters
  • At least one uppercase letter
  • At least one lowercase letter
  • At least one special character (e.g. !, #, %, *, +, ?,@)
  • At least one number

Setup

How can I install the Drooms software?

Please follow the instructions in the set-up wizard. You can also download the "Start-Up Guide", which contains detailed instructions on how to register and set up Drooms.

I do not have the authorisation to download Drooms.

Please contact your IT department. You can also download the "Drooms Client Installation & Configuration Requirements", which is a detailed guide on how to set up Drooms.

General use of Drooms

How can I create additional accounts for Drooms?

In order to set up additional accounts for Drooms, please contact the sell-side.

How can I print documents?

Use the batch print feature in the Index, Search, and Latest Documents panels to print multiple documents at once. See page 16 of the "Drooms Data Room" manual for additional information.

I cannot print documents. Why?

You may not be authorised to print the respective documents. Please contact the sell-side if you need higher permissions.

How can I save documents?

Use the batch save feature in the Index, Search, and Latest Documents panels to save multiple documents at once. See page 17 of the "Drooms Data Room" manual for additional information.

I cannot save documents. Why?

You may not be authorised to save the respective documents. Please contact the sell-side if you need higher permissions.

How can I be informed about changes in the data room?

You can activate the Updates & Changes Alerts feature to stay informed about new and updated documents in the data room.

How do I activate the Alerts feature?

Click on the Alert icon in the navigation menu of the Index panel. Then select all index points for which you want to receive email alerts in case of updates and changes. The alerts interval can be set to none, 1x, 2x, or 4x daily. Click on Set Alerts to confirm your settings. See page 18 of the "Drooms Data Room" manual for details.

How do I deactivate the Alerts feature?

Click on the Alert icon in the navigation menu of the Index panel and set the interval for alerts to "none." Click on "Set Alerts" to confirm your settings.

How can I be informed about changes in the Q&A?

Please use the Alerts feature in the Q&A tab. Details can be found on page 6 in the Drooms Q&A manuals.

Why has my access to the data room been blocked?

Your access is automatically block for 24 hours after five unsuccessful log-in attempts. If you need earlier access or help with another issue, please contact our helpline at +49 (0) 1803 DATA ROOM (+49 (0) 1803 32827666)*. (*9 cent/min. from German landlines, max. 42 cent/min. from German mobile networks. International rates will differ.)

Drooms for Mac is not displayed correctly. What can I do?

The user profile has likely been moved or damaged. Please uninstall Drooms from your Mac and download it again by following the steps below:
  • Close Drooms
  • Open Finder
  • In the upper menu bar, select the menu item “Go”
  • While the menu “Go” is open, hit the ALT key to show the hidden menu item “Library”
  • Click on “Library” to open the folder “Application Support”
  • Locate the folder “Drooms” and delete it by dragging it to the trash
  • Re-download Drooms for Mac at https://drooms.drooms.com.